Director of Client Services
Our Las Vegas area client is a respected exhibit and experiential organization known for delivering custom environments and live brand experiences for national clients across multiple industries. The company is entering a new phase of growth and is seeking a client services leader who can strengthen account management structure, elevate client relationships, and lead from the front.
RESPONSIBILITIES
Lead and manage the account management / client services team
Oversee key client relationships across active exhibit and experiential programs
Drive consistency, communication, and accountability across the client services function
Support account strategy, client retention, and long-term growth initiatives
Partner closely with production, operations, creative, and executive leadership teams
Ensure projects remain aligned on scope, timing, budget, and client expectations
Mentor and develop account managers while helping establish scalable internal structure
Participate in high-level client meetings, presentations, and strategic conversations
Help improve processes that strengthen both client experience and internal execution
Act as a senior point of escalation when challenges arise
REQUIREMENTS
Experience managing an account management or client services team within the exhibit industry
Strong background managing complex client relationships and multiple active accounts
Understanding of exhibit fabrication, production timelines, and live event execution
Ability to lead cross-functional communication between clients and internal departments
Executive-level communication and presentation skills
Experience working in fast-paced, deadline-driven environments
Strong organizational and leadership capabilities
Comfortable operating in an in-office leadership environment
Las Vegas-based or open to relocation
