Account Manager
Our client is a globally recognized leader in the design, fabrication, and delivery of immersive brand experiences. From award-winning trade show exhibits and live event environments to permanent installations and experiential marketing activations, they blend creativity, strategy, and flawless execution. With decades of industry expertise and a client roster that spans automotive, tech, pharma, retail, and more, the company is driven by a commitment to innovation, collaboration, and client success.
RESPONSIBILITIES
As a Senior Account Manager, you will serve as the primary point of contact for high-value clients and oversee the full lifecycle of complex exhibit and event programs. Key responsibilities include:
Owning the client relationship from strategic brief through to final execution and post-program review
Leading cross-functional internal teams (design, production, estimating, and logistics) to ensure seamless delivery of projects
Building, managing, and growing client accounts with a focus on retention and revenue expansion
Translating client objectives into creative and executable solutions while managing budgets and timelines
Identifying upsell and cross-sell opportunities across services and capabilities
Overseeing project documentation, including scopes of work, change orders, and status reports
Representing the company with professionalism and strategic insight in all client-facing interactions
Partnering with creative and production leadership to ensure alignment with client brand and quality expectations
REQUIREMENTS
5–10+ years of client-facing experience in the trade show, experiential marketing, or live event industry
Proven success managing large-scale exhibit or event programs (budgets of $500K+)
Deep understanding of the exhibit design/build process, including estimating, fabrication, and show services
Strong organizational, leadership, and communication skills
Ability to manage multiple projects simultaneously while maintaining high attention to detail
Experience working with major brands in industries such as automotive, healthcare, tech, or consumer goods is a plus
Proficiency with project management tools and CRM systems
Willingness to travel as required by client or project needs
