Account Director | Pharma
Our client designs and manages custom trade show exhibits and experiential programs, providing strategic, production, and event support for national and global clients.
The Account Director leads a portfolio of strategic client accounts and is responsible for client satisfaction, revenue growth, and overall account health. This role oversees the full client lifecycle, from planning through execution, ensuring strong partnerships and consistent delivery.
RESPONSIBILITIES
Lead and grow a portfolio of key client accounts across exhibits, congresses, events, and experiential programs
Serve as senior client advisor, aligning programs to business objectives
Oversee and mentor Account Managers, ensuring accountability and performance
Identify expansion opportunities within existing accounts
Provide senior oversight of delivery, financial performance, and client experience
REQUIREMENTS
8+ years of experience in exhibit, trade show, or experiential agency environments
Prior experience as a Senior Account Manager or Account Director
Strong client leadership and consultative Lead and grow a portfolio of key client accounts across exhibits, congresses, events, and experiential programs
Serve as senior client advisor, aligning programs to business objectives
Oversee and mentor Account Managers, ensuring accountability and performance
Identify expansion opportunities within existing accounts
Provide senior oversight of delivery, financial performance, and client experienceselling skills
Demonstrated ability to manage complex, multi-program accounts
Financial oversight experience including budgeting and forecasting
Experience with pharmaceutical programs preferred
CRM experience (Salesforce or similar) and proficiency in standard business software
